There are many ways to get your concerns into 311.
Use our self-service forms
Your time is valuable, that’s why we continue to make more self-service forms available for you to
These forms are designed so we receive all the required details. This helps our departments respond efficiently to your issue.
e-mail direct at 311@winnipeg.ca
You can e-mail direct at 311@winnipeg.ca, include your personal info like name address e-mail and phone#, a good option if you want to include a photo of the issue.
You can call us 24/7
If you’d rather speak to us, you can check our wait times online before you call.
During the last storm, the City proactively offered overtime to 311 Customer Service Representatives in anticipation of higher call volumes.
Typically, the busiest times are from 8:30 a.m. to 4:30 p.m. on weekdays. Our 311 Contact Centre is staffed around the clock, so consider reaching out to us during different parts of the day if you need to speak with someone.
Stop by in person
We have a front counter at 510 Main St. inside the Susan A. Thompson Building and at the Bilingual Service Centre at 170 Goulet St.
We can help you in-person with a variety of things including renewing a pet license, buy Transit fare, and apply for subsidized Transit passes.
Both locations are open weekdays from 8:30 a.m. to 4:30 p.m.
