The City of Winnipeg would like to advise residents and businesses of changes to City services during the Canada Post work stoppage.
Residents are advised to contact 311 for information on how City services that normally use Canada Post will operate during the work stoppage.
City departments and services affected by this work stoppage include:
Animal Services
Individuals needing to apply for or renew a pet licence should do so online or in person at Animal Services, located at 1057 Logan Ave. during regular business hours.
If you have already mailed a cheque for a licence renewal that has not been processed because a work stoppage has delayed delivery, please call 311 and a note will be added to your file. There will be no penalty.
If you have not received your licence renewal notice, please call 311 and leave an email address so that it can be emailed to you.
If you have placed an order for a replacement licence tag online, the delivery of the tag will be delayed. Alternatively, you can call 311 to arrange pickup in person at Animal Services.
Assessment and Taxation
Tax Installment Payment Plan (TIPP)
If you applied or remitted a TIPP change form for your October 1 TIPP payment on or before September 15, plan to have a withdrawal made on October 1.
TIPP payment adjustments related to Homeowners Affordability Tax Credits (HATC) credits will continue to be processed.
Homeowners Affordability Tax Credits (HATC)
- Applications will continue to be processed
- HATC adjustments that result in a credit on your tax account will be refunded after the Canada Post labour dispute has been resolved
Outstanding Taxes
Penalties will continue to be applied on outstanding taxes.
There are many convenient ways to pay your property and/or business taxes. These include:
- Tax Instalment Payment Plan (TIPP)
- Online payment
- At your bank and credit union
- Courier
- In person at the Susan A. Thompson Building, 510 Main St. (main floor) or Accès-Access Saint-Boniface, 170 Goulet St. during regular business hours, 8:30 a.m. to 4:30 p.m., Monday to Friday (except holidays) via cheque, bank draft, debit card, and cash
- Note: Credit cards are not accepted for in-person payment of property or business taxes
For more information, please visit: Assessment and Taxation – Payment Options.
Audit
Please contact the department through 311 to make alternate arrangements.
City Clerk’s
Individuals needing to access City Clerk’s services can do so in person at 510 Main Street (main floor) of the Susan A. Thompson Building, during business hours.
2025 by-election
Voters notices were delivered to Canada Post on September 18. Eligible voters can check the 2025 by-election website for where to vote and identification requirements.
Eligible voters can still request a sealed envelope ballot online, by email, or in person at the City Clerk’s Department at 510 Main Street (main floor). At this time, sealed envelope ballot packages can be picked up and returned in person at the City Clerk’s Department at 510 Main Street (main floor). Alternative arrangements for delivery and receipt of sealed envelope ballot packages are being confirmed.
Access to information
Requests for access to information can be submitted online. If you require the form in another format, contact the Access and Privacy Office.
Responses to requests can be emailed or picked up in person. Applicants can also request courier delivery at their expense. We will reach out to people who have made information requests to make arrangements.
Community Services
Winnipeg Public Library
Winnipeg Public Library (WPL) members who receive notices by mail are advised to use the Library’s online My Account service. My Account allows members to review their request lists, see their items on hold, and renew items borrowed, among other services.
Members can also call or visit any of the 20 branches of Winnipeg Public Library to switch their account notification option from mail to phone or email.
Stay connected to your account with the Winnipeg Public Library App. TeleMessaging service is also available at any time for account messages and renewals at 204-986-4657 or toll-free at 1-866-826-4454.
Business licences
Individuals needing to apply for, or renew a business licence should do so in person at the Licensing & Bylaw Enforcement offices, located at 395 Main St. during regular business hours, 8:30 a.m. to 4:30 p.m., Monday to Friday (except holidays), or call 311.
Business licences can also be renewed online:
- For short-term rental accommodations licences, visit: Short-term rental licence renewal
- For all other business licences, visit: Business Licensing Online
If you need to apply for a new short-term rental accommodations licence, visit: Short-term rental accommodations.
Corporate Finance
Vendors/suppliers
Payments to City vendors/suppliers of services and goods will still be made.
If you are not already on direct deposit, cheques will be available for pick-up at Corporate Finance – Treasury, Susan A. Thompson Building, 510 Main St. (main floor) between the hours of 8:30 a.m. to 4 p.m., Monday to Friday (except holidays).
Vendors/suppliers are advised to have the cheque number, cheque date and vendor number to provide to staff when picking up cheques.
Identification is also required (e.g., company cheques, business card, or letter of authorization on company letterhead). Couriers may be used for cheque pick-up if the same information is supplied. For other accounts payable information, including receiving details on how to set up direct deposit, please contact 311.
Invoices can be emailed at CityWpgAP-Invoices@winnipeg.ca.
Human Resources
Anyone who is planning on applying for a City employment position is advised to submit their application online.
If you are applying for a Bus Operator position and do not have access to a computer/email, please apply by dropping off your application, including all documentation at Winnipeg Transit, Administrative Building, 421 Osborne St.
Individuals who have recently submitted employment applications for a Bus Operator position via Canada Post are asked to contact the department through 311 to confirm that their application was received.
Legal Services
Please contact the department through 311 to make alternate arrangements.
Planning, Property & Development
Customers with Planning, Property & Development accounts are advised to contact the department through 311 to make alternate arrangements such as courier or in-person drop-offs.
Contractor licensing
Contractors whose licences are expiring must pay the amount owing by the due date to avoid late payment charges. Licence renewal fees can be paid:
- using Permits Online
- by cheque, payable to the City of Winnipeg
Cheques can be dropped off in an envelope addressed to Contractor Licensing. Use the permit drop-off slot adjacent to the Permits Office reception counter at Unit 31, 30 Fort St.
Email Contractor Licensing with any questions.
Cemeteries
Clients, suppliers, funeral homes/directors, or memorial dealers can contact the Cemeteries Branch by phone at 204-986-4348 to make arrangements.
Public Works
Permit-holders with outstanding fees should contact the permitting clerk as indicated on their permit application or contract. Those wanting to submit a permit application should do so via the contact listed in the permit application. If no contact is listed, we recommend contacting 311 to be connected with the appropriate area.
Water and Waste
Utility bills
Customers who normally receive their bill through Canada Post are still responsible for paying the amount owing by the due date, to avoid late payment charges, even though they haven’t actually received their paper bill.
Register online with MyUtility at myutility.winnipeg.ca to view bill amounts and due dates. MyUtility is a convenient portal that allows customers to view and manage their utility bills online. To register, customers will need a valid email address and their City of Winnipeg utility account and meter numbers, which can be found on a copy of their utility bill.
Utility bills can be paid:
- Using online or telephone banking
- At authorized agents (e.g., financial institutions)
- In person at one of our 311 counters, either at the Susan A. Thompson Building, 510 Main St. (main floor), or at Accès-Access Saint-Boniface, 170 Goulet St., during regular business hours, 8:30 a.m. to 4:30 p.m., Monday to Friday (except holidays), with cash, cheque, money order, or debit card
- Using Plastiq, a third-party online payment service, which allows customers to pay using major credit cards, such as Visa, MasterCard and American Express
To confirm that we have received your payment, login to your MyUtility account at myutility.winnipeg.ca. You can also contact our Utility Billing Centre by phone at 204-986-2455 or by email at utilitybill@winnipeg.ca.
Customers can avoid late fees and never miss a payment by applying for preauthorized payments on myutility.winnipeg.ca.
Brady Road Resource Management Facility bills
Customers who receive a bill for Brady Road Resource Management Facility tipping fees, small commercial collection fees or bulky and surplus waste collection fees must pay by the due date to avoid late payment charges. Bills can be paid in person at:
- 1120 Waverley St. during regular business hours, 8:30 a.m. to 4:30 p.m., Monday to Friday (except holidays) with cheque or money order
- Brady Road Landfill office during regular business hours, 8 a.m. to 4 p.m., Monday to Friday (except holidays) with cash, cheque, money order, or credit card (Visa, MasterCard, American Express only)
Other Water and Waste accounts
Customers with water and waste accounts that do not fall within utility or Brady Road Resource Management Facility billing are advised to use the contact information on their invoice to make alternate arrangements, such as courier or in-person drop-offs. Payments must be received by the due date to avoid late payment charges.
Winnipeg Fire Paramedic Service
To ensure payments are received on time, customers are advised to make payments:
- In person at the Susan A. Thompson Building, 510 Main St. (main floor) or at Accès-Access Saint-Boniface, 170 Goulet St. during regular business hours, 8:30 a.m. to 4:30 p.m., Monday to Friday (except holidays)
- By phone using a credit card at 204-986-3001
- Online
- Bank or Credit Union
- Payee name: Winnipeg Fire Paramedic Service
- Payee account number: [enter your Customer ID number from your bill]
If you have recently received services from WFPS paramedics and have not received your bill, please contact WFPS at WFPSbilling@winnipeg.ca or 204-986-3001 to get an email copy.
This may be particularly important if you have coverage through private insurance or any other agency. You may need to submit claims to your insurance company or other support agency by a deadline to avoid claim denial or late payment charges.
